Refund policy
You have 30 days from the date you received your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.
To start a return, please contact us at [your email address] with your order number and reason for return.
Refunds
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-returnable items
- Perishable goods (food, treats)
- Items on sale or marked as final sale
- Personalised or custom items
Damaged or incorrect items
If your item arrived damaged or you received the wrong product, please contact us within 48 hours of delivery with photos and we'll resolve it promptly.
Late or missing refunds
If you haven't received your refund after 10 business days, please check with your bank first, then contact us at [your email address].
Contact us
📧 alwayshappypet@gmail.com 🌐 HappyPets.co